You order an expensive set of glasses, and they arrive broken. When you initiate a return and ask for a refund, the company remains silent on the problem. They pick up the glasses unannounced. Your queries about the refund go unanswered. You get frustrated by the lack of updates and visibility.

Would you buy anything from them again?

Learn how to turn challenging situations into opportunities for customer engagement and loyalty.

What will you go back with?

Discover the different types of failures that businesses encounter, including a critical type of failure to watch out for, one that often goes unnoticed but can have far-reaching consequences.

Plus, strategies to optimize resources and create genuinely happy customers by addressing the underlying issues effectively.

What should you come with?

Any challenges, questions or concerns that you would like solutions from our behaviour experts.

💡 Behaviours for Service Recovery is the one out of 4 in our Terragni Insight Series - Behaviours for Business Webinars::

·       Behaviours for Intelligent Customer Insight

·       Behaviours for Communication

·       Behaviours for Digital Journeys

We understand your appetite for knowledge knows no bounds. That's why we're thrilled to announce an exclusive offer.  

Get 25% off on the ticket price of the final webinar when you sign up for all 4 webinars in this series!

Write to us on engage@terragni.co with the subject line “All 4” to receive the promo code.