Worried Your Plans Might Change? Don't Worry, Cancellation Protect Is Here!

Worried Your Plans Might Change? Don't Worry, Cancellation Protect Is Here!

Events

Now, get the entire price of your ticket back, up to 10 days before the event. Read on for details.

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You've got your ticket! You're all excited! But let's face it, life (or deadlines, or impromptu travel plans) happens. But don't worry, Insider.In's got your back. Read on.

What is Cancellation Protect?

Simply put, it's an add-on, that gives you the flexibility to cancel the ticket you've purchased for select Insider.in events, upto several days before the date of the event. You will get the full amount of your ticket (you read that right!) back, within 5-12 working days.


Please note, when you choose to cancel your order, all items in the order will get cancelled - including any F&B items you might have purchased. Partial cancellation (cancelling one ticket out of two, for instance) is not possible - you will be required to cancel both and re-book.

Exact Cancellation Protect details will vary from event to event: So make sure you read up on specifics!

What Cancellation Protect covers

Cancellation Protect covers the following charges in your order:

  • The full ticket price of the tickets purchased as part of your order.
  • The full value of any F&B that was part of your order.
  • The shipping charges applied, in case you had opted for ‘delivery'.

What Cancellation Protect does not cover

  • The Cancellation Protect fee itself
  • Convenience fee that was charged on your order

How it works


1] When you're buying your ticket, you will be asked if you'd like to add Cancellation Protect to your order, as below.

If you don't see this, you might be viewing an event that is not eligible for Cancellation Protect.

2] The Cancellation Protect fee gets added to your order. Check out as you'd normally do. You will get confirmation of Cancellation Protect in your email.

3] When you need to cancel your ticket (alas!), just head to your profile on the website or app, and find the event you're looking to cancel. You should see a 'Cancel Ticket' option. Click!

4] A cancellation confirmation screen shows you what's being cancelled, and how much will be refunded to you. Once you hit cancel, you'll receive an OTP on your registered mobile number. Enter that and you're done!

Frequently Asked Questions

How much in advance can I cancel my ticket?

Varies from event to event, but this should be around 10 days for major sporting events.


I don't see the 'Cancel' option on my ticket, in my profile!

This could be because:

  • You didn't buy Cancellation Protect - confirm this in your e-ticket
  • Your ticket's already been shipped. If you've bought Cancellation Protect, your tickets will be shipped only after the window has closed, don't worry.


I bought a ticket without Cancellation Protect. Can I add it on later?

Unfortunately, no.


I bought several tickets - can I cancel just one ticket in my order?

Unfortunately, no. If you cancel an order, every item in it - all tickets and F&B items - will get cancelled.


I cancelled my ticket, and need to un-cancel them!

Sadly, we can't reverse a cancellation - you will need to book afresh.


I've cancelled my ticket. How long till I get my money back?

Depending on your payment mode and operator (wallet / bank), it could take anywhere from 5-12 working days.

If you have any more questions with regards to Cancellation Protect, please mail us at help@insider.in.

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Paytm Insider aims to give you experiences in Online worth your time and money, and hopefully, encourage you to try something new. Be it curing post-work blues or making your weekend (more) awesome, you'll find it here. Explore live events (music, comedy, theater, art); dining experiences; weekend getaways (treks, adventure, tours, travel, cycling, amusement parks); and live sport (cricket, football, kabaddi, badminton) matches; workshops (photography, marketing, cooking, baking, painting) and more.

Music Events: Gigs & Festivals in Online

Calling all music lovers! Watch Arijit Singh, AR Rahman, Shreya Ghoshal, Darshan Raval, Harrdy Sandhu, Anuv Jain, Pradeep Kumar, Vidyasagar, Sonu Nigam, Ilaiyaraaja, Yuvan Shankar Raja, Fossils, Ritviz, Vijay Antony, When Chai Met Toast, Harris Jayaraj, Lucky Ali, UB40, Ronan Keating, Snarky Puppy, 50 Cent, Asha Bhosle, Karthik, Vijay Antony, Diljit Dosanjh, Shaan, Sunidhi Chauhan, Sid Sriram and Kerala Dust, live - at festivals, club shows, gigs or concerts. Paytm Insider has the best curated music events, across genres: rock, metal, EDM, pop, fusion, hip-hop, jazz, classical, Bollywood and world, at some of the best live music venues in the country. Paytm Insider hosts several top properties, including NH7 Weekender, Horn Ok Please, Grub Fest, Casa Bacardi, Independence Rock, Toast- Wine & Beer Festival, Dream Hack, Beat Street, Great Indian Sneaker Fest, Echoes of Earth, Bollywood Music Project, Under 25 Summit, Indiegaga, India Cocktail Week, Gin Explorers Club, Lil Flea, Dreamhack, HT City Unwind, Van Gogh, The Vault, Steppinout, Sunday Soul Sante, South Side Story, Black Dog Easy Evenings and YouTube Fanfest.

Comedy shows: Standup & Open Mic in Online

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Cheer Your Favourite Sports Team!

Paytm Insider is home to world-class sporting experiences across India: Tata Indian Premier League (Chennai Super Kings, Delhi Capitals, Gujrat Titans, Punjab Kings & Sunrisers Hyderabad), Indian Super League (FC Goa, Kerala Blasters, Jamshedpur FC, Mumbai City FC, Delhi Dynamos), Vivo Pro Kabaddi (Tamil Thalaivas, U Mumba, Haryana Steelers, Bengal Warriors, Jaipur Pink Panthers), I-League, Vodafone Premier Badminton League, Premier Futsal, and International Cricket Matches (Test, T20 and ODI). Can't get to a stadium? You'll find amazing screening experiences too - especially the EPL, Champions League and F1.

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After a tiring week, one of the best ways to unwind is to head to the great outdoors. You will find excellent options for trekking, camping & adventure activities like white water rafting, waterfall rappelling and paragliding near Online. Paytm Insider teams up with experienced and responsible travel groups and event organizers so you have a memorable and safe experience. These events are for novices as well as experienced folks. You will also find special seasonal experiences like fireflies, camping, rafting, and more on Paytm Insider.

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Paytm Insider is a platform that helps you discover and buy the best in events, travel and food in your city. We strive to curate experiences that are worth your time and money, possibly something you have never tried before.

For event organizers

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