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Insider is a ticketing platform and sells tickets on behalf of event organisers and therefore
control on its availability and pricing.
After the payment is complete, you will receive a confirmation page or email that must be shown
the event venue to redeem your tickets.
If you do not receive a confirmation number after submitting payment information, or if you
experience an error message or service interruption after submitting payment information, please
in touch with our customer service department to confirm whether the order has been placed or
We don’t want you to lose money in case you assume that an order was not placed because you
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While purchasing tickets, you are limited to a specific number of tickets you can buy per event.
Cancellations, exchanges and refunds
Tickets once sold cannot be exchanged, cancelled or refunded. Please make sure you check
time and location before you book your tickets. But we’d still advise you to read the
and conditions for each event regarding exchange, refund and cancellation.
If an event is cancelled or postponed and the organisers of the event agree on issuing a
refund for the tickets, it is up to the organisers to contact you and process the
If at the time of delivery and/or within 30 days from the date of delivery, if any
found or you are unhappy with the product for any reason, then you can ask for
of the product or products from the seller subject to the following terms and
Availability of the product or part of the product with the seller.
The product is not damaged due to misuse.
The damage/defect is covered under the manufacturer's warranty.
The product is not tampered with and missing serial numbers.
The product is returned with all original packaging and accessories, including
box, manufacturer's packaging if any, and all other items originally included
the product delivered.
The product is not customized or made to order.
Clothes and footwear are not used (other than for trial), altered, washed or
in any way.
Original tags and packaging should be intact.
Email confirmation: Your booking confirmation will be sent via an email. This
confirmation needs to be printed and shown at the ticket counter to get a physical
SMS confirmation: Your booking confirmation will be sent via an SMS. The SMS
need to be shown at the ticket counter to get a physical ticket.
In case of physical tickets, we will deliver them to your address confirmed on the
In all of the above options, you will need to produce the credit or debit card used to
purchase the tickets for picking up the tickets at the venue. If the card user is not
picking up the tickets herself/himself, an authorisation with the photocopy of this card
signed by the cardholder needs to be produced. The signature on the card will be matched
against the one used for authorisation.
Products will be delivered to the address specified. The waiting time is subject to
Insider is a platform that lets you discover and buy the best in events, travel and food in your city. Just like you, we too are passionate about exploring new cuisines, attending music festivals or discovering a new campsite, and would love to share the same with our community members. We strive to curate experiences that are worth your time and money, possibly something you have never tried before.
Insider is built by the same team that created Bacardi NH7 Weekender (us) and we sure know what goes into putting together a great experience. Insider helps you reach out to an audience that is constantly looking for something exciting and unforgettable. Our technology, marketing and customer support can help you build a community of not just ticket buyers, but also fans.